What is worth knowing before booking

Cancellation

In case of any inconvenience, the reservation can be cancelled; however, it is necessary to notify us as soon as possible and at least 24 hours before the check-in time, meaning before 2:00 p. m. on the day before arrival. Otherwise, the first night will be charged.

To confirm a reservation, we require the card information that will be used for payment or a 50% advance payment of the total reservation amount.

For larger reservations, including multiple rooms or several nights of stay, a 50% advance payment is required for confirmation.

Check-in and check-out

Check-in

Check-in is available from 2:00 p. m. The reception is open Monday to Friday from 7:00 a. m. to 9:00 p. m., and weekends from 8:00 a. m.. to 8:00 p. m. During these hours, check-out and payments can be processed.

If you arrive outside reception hours, you will be assisted by the night guard, so we remain open 24 hours. Arrivals during the early morning or late at night are not a problem, as long as they are communicated in advance.

Early check-in (between 7:00 a.m. and 2:00 p. m.) depends on availability at the time of arrival. If the room is available and has already been cleaned, you may check in at no additional cost.

If you want to guarantee early check-in, you must reserve an additional night and pay the full rate.

Check-out

Check-out must be completed before 12:00 p. m. (noon). Due to our limited cleaning staff, extending this time is not possible without an additional reservation.

If you would like a late check-out, you must reserve the additional day and pay the full rate.

As mentioned above, reception is open Monday to Friday from 7:00 a. m. to 9:00 p. m., and weekends from 8:00 a. m. to 8:00 p. m. Payments and departure procedures can only be completed during these hours.

If you need to leave during the early morning hours, you must complete check-out and payment the previous day. If you forget, you will need to wait until the receptionist arrives, as the night guard is not authorized to receive payments.

Children and extra beds

Children aged 6 or younger stay free. From that age onward, they are considered additional guests and are charged C$ 366.32 (USD 10) per night, the same as an additional adult.

The rate is not multiplied by the number of guests; it corresponds to the base rate of the unit for one person, plus C$ 366.32 (USD 10) for each additional guest.

Upon request, a crib for babies from 0 to 1 year old is provided at no additional cost. An extra bed can also be requested (for example, for the living room area in apartments), subject to availability. This request must be made when booking.

Pets

Pets are not allowed at the hotel. We prefer to make this clear before making your reservation, to avoid any inconvenience upon arrival.

Payment methods

The hotel will never request your card number by email.

If you prefer not to provide your card details to make a reservation, you can make a 50% advance payment by depositing it into the hotel's bank account.

You may also provide your card details by phone or through a messaging application, such as WhatsApp or Telegram, to confirm your reservation.

You can pay your bill in cash, either in córdobas or US dollars, or by bank card. If you plan to pay by card, it is your responsibility to ensure that your bank authorizes the transaction.

If your card does not work at check-out —something uncommon, but possible— you can withdraw cash from an ATM to complete the payment.

Privacy and data

During check-in, we take a copy of your identification document, either your national ID card or passport, as required by the Police and immigration authorities.

This information may be provided to authorities when requested. Check-in forms are kept as part of the hotel's records.

Your credit card information is kept only until payment has been completed. Once payment is made, this information is deleted.

Cookies

This website does not use advertising or profiling cookies.

The map is only loaded when you click the corresponding button, in order to prevent your data from being sent to third parties without your consent.

Accessibility

In the building

Room 4 is wheelchair accessible. It is located at garden level and can be accessed from the street through the garage without needing to use any stairs.

The room includes a dining area for four people and a step-free shower entrance. If requested in advance, we can also install a support bar next to the toilet.

The restaurant and café have easy wheelchair access. However, there are steps leading down to the pool area.

As a particular feature, this is the only unit in the hotel without a balcony or private outdoor space.

On the website

The website has been designed with accessibility criteria in mind, including verified contrast, visible focus indicators, keyboard navigation, and manually written alternative text for every image.

If you experience any difficulty using the website, please contact us and we will do our best to fix it.